For marketplaces and retail
Post-purchase installation for marketplaces and retail chains
Orders flow from your system to our technicians, and job status flows back.
- Installation network across all 34 provinces
Integration
Orders flow to the technician, status flows back to you
You keep the relationship with the customer. Bluebolt Services handles the installation and reports back at every milestone.
Marketplace or retail chain
Orders that include installation are passed to Bluebolt Services through the channel both sides agreed on.
Bluebolt Services dispatch
Receives the order and picks the nearest technician with the right skills and an open slot.
Partner technician
Calls the customer to confirm the appointment, then installs at their home.
Customer's home
Installation, test run and sign-off with photos.
Status sent back to you
- Received
- Technician assigned
- Appointment booked
- Installed, with sign-off photos
Example milestones. The list of statuses and the format are agreed during integration.
Scale and commitments
60 min
Appointment confirmed within
Maximum committed time from receiving an order to contacting the customer to confirm the installation slot
Pricing structure
Pricing by appliance group
Installation fees are set per appliance group and region in your contract. Extra parts follow a separate reference price list and are collected on site by the technician.
- Air conditioners· Parts price list available
- Washing machines and dryers
- Refrigerators
- Wall-mounted TVs
- Induction hobs and cooker hoods
- Water purifiers and water heaters
- Robot vacuums
SLA
Timeframes for marketplace orders
Marketplace orders use the same regional SLA table as brand orders.
| Milestone | Inner Ho Chi Minh City, Hanoi | Suburban Ho Chi Minh City, Hanoi | Other provinces | Special areas |
|---|---|---|---|---|
| Appointment confirmed with the customerAfter the order is received | 60 minutes | 60 minutes | 60 minutes | 60 minutes |
| Installation completedFrom confirmed delivery | 24 hours | 36 hours | 48 hours | 48 hours |
| Installation fault fixedTechnician sent to fix it | 12 hours | 24 hours | 24 hours | 36 hours |
Notes
- Special areas are Tuyen Quang, Lao Cai, Dien Bien, Lang Son, Son La, Cao Bang, Gia Lai and Dak Lak provinces; part of Lam Dong (the former Lam Dong and Dak Nong) and Quang Ngai (the former Kon Tum); and the Phu Quoc special zone. Installation there takes up to 48 hours.
- Warranty visits take place 08:00–17:00, Monday to Friday.
Order intake hours:Monday – Saturday: 09:00–16:00
Complaints
Complaints and technician changes
Your customers can raise an issue through your own channels or the Bluebolt Services hotline. Every issue goes through three steps.
Log
Record the customer's issue and attach it to the right job.
Check
Review the sign-off photos and job history, and talk to the technician and the customer.
Resolve
Fix the fault, send a different technician or compensate under the policy, then report the outcome to you.
Cases covered by the current policy
- Customers may file a complaint or ask for a different technician when there are reasonable grounds.
- Bluebolt Services responds to repair requests within 24 business hours of receipt.
FAQ
Questions marketplaces often ask
How does a marketplace pass orders to Bluebolt Services?
Through the channel both sides agree on when signing the contract. The integration details are worked out with your technical team.
How does the marketplace receive job status?
Bluebolt Services reports each job's milestones through the channel and format agreed during integration.
Who do your customers contact when they need help?
Customers can call the Bluebolt Services hotline on +84 902 808 049 or raise the issue through your channels. The responsible contact is named in the contract.
Bluebolt Services responds to repair requests within 24 business hours of receipt.
Who pays for extra parts?
The customer pays the technician directly on site, based on the reference parts prices.
See reference parts pricesWhich places count as special areas?
Under the current policy:
Special areas are Tuyen Quang, Lao Cai, Dien Bien, Lang Son, Son La, Cao Bang, Gia Lai and Dak Lak provinces; part of Lam Dong (the former Lam Dong and Dak Nong) and Quang Ngai (the former Kon Tum); and the Phu Quoc special zone. Installation there takes up to 48 hours.
Get started
Let's discuss adding installation to your order flow
Describe your current order flow, the appliance groups and the provinces you serve. The sales team will contact you to talk through the integration.
Contact our sales team
Call the hotline or send an email and our sales team will advise you and send a contract quote.