Services
Scheduled maintenance
Scheduled cleaning and checks of air conditioners for store chains and offices, with the condition of every unit recorded in photos.
- Installation network across all 34 provinces
Scope
Appliances and scope of work
Wall-mounted and ceiling cassette air conditioners
Clean the indoor unit, outdoor unit and filters; check refrigerant pressure, fans, capacitors and the power supply.
Other equipment
As listed in the contract.
How maintenance is run
Scheduled maintenance helps equipment last longer, catches faults early and keeps cooling performance up.
Agree the list of sites, units and maintenance frequency in the contract.
Schedule maintenance rounds for each site.
The technician cleans and checks against the list and records the condition of each unit in photos.
Reconcile per maintenance round, with any extra work listed separately.
Included and excluded
What the installation fee covers
Included
- Cleaning of the indoor unit, outdoor unit and filters
- Checks of refrigerant pressure, fans, capacitors and the power supply
- Photo records of every unit's condition
Not included, charged or handled separately
- Part replacement, refrigerant top-ups and repairs: outside the scheduled visit
- Component faults still under the manufacturer's warranty: covered by that warranty
Warranty
Installation warranty
The service warranty covers faults caused by the installation work. Product faults are covered by the manufacturer's warranty.
| Item | Commitment |
|---|---|
| Warranty: new installation | 2 months from sign-off |
| Warranty: repair or part replacement | 3 months from sign-off |
| Warranty: cleaning and servicing | 1 month from sign-off |
| Installation fault response time | 24 business hours in inner Ho Chi Minh City and Hanoi, 36 business hours elsewhere |
| Repair request response | Within 24 business hours of receipt |
| Fixing faults caused by Bluebolt Services | Usually within 24–48 hours of identifying the cause |
Under the current policy
- Technical faults and workmanship errors made by Bluebolt Services technicians are covered free of charge.
- Product and component faults are handled by the brand under its own warranty process; faults caused by a Bluebolt Services technician's installation or repair work are fixed by Bluebolt Services.
- Not covered: normal wear, misuse, unstable power supply, natural disasters, fire, force majeure, work by a third party not appointed by Bluebolt Services, and materials the customer bought themselves.
Process
Every job goes through five steps
00Customer purchaseTrigger: The customer buys an appliance from a brand, marketplace or retail chain. This triggers the job; Bluebolt Services is not involved yet.
Step 01: Order intake
Brand or retailer → Bluebolt Services
Installation orders enter Bluebolt Services' system through the channel agreed with the brand or retailer.
Step 02: Technician dispatch
Bluebolt Services
The system assigns the nearest technician with the right skills and an open slot.
Step 03: Appointment confirmation
Technician ↔ customer
The technician calls the customer to confirm the time and address.
Step 04: Installation and sign-off
Technician + customer
The technician installs and test-runs the unit, then signs off with the customer using photos in the app.
Step 05: Reconciliation and warranty
Bluebolt Services → brand or retailer, customer
Bluebolt Services reports to and reconciles with the brand or retailer. The customer registers the installation warranty.
FAQ
Frequently asked questions
How often should an air conditioner be cleaned?
It depends on usage and the environment. Filters should be cleaned regularly; full cleaning of the indoor and outdoor units follows the schedule agreed in the contract.
Does scheduled maintenance include a refrigerant top-up?
Each visit checks the refrigerant pressure. A top-up or part replacement is extra work, outside the scheduled visit.
Can a chain with sites in many provinces use the service?
The list of sites is checked against the technician network before the contract is signed.
Installation network across all 34 provinces
See the network by provinceWhat warranty applies after maintenance?
The warranty period depends on the type of service and is set out in the warranty policy.
Read the warranty policyOther services
- Air conditioner installation
Wall-mounted and ceiling cassette units: site survey, vacuuming and a test run before sign-off.
- Appliance installation
Washing machines, dryers, refrigerators, wall-mounted TVs, induction hobs, cooker hoods, water purifiers and water heaters.
- Robot vacuum installation
Dock placement, Wi-Fi and app connection, first home mapping and a handover to the customer.
Get started
Need a maintenance schedule for your stores or offices?
Send the list of sites, the number of units and how often you want them serviced. The sales team will propose a schedule and a quote.