Installation service fee
Paid by the brand to Bluebolt Services
- Covers
- Standard installation labour by appliance group
- Rate
- Per contract, by appliance group and region
- Reconciliation
- Per job, with sign-off photos attached
For appliance brands
Installation and warranty work for appliance brands
One partner to dispatch technicians, sign off jobs and reconcile your installation orders.
- Installation network across all 34 provinces
The problem
Five bottlenecks when installation orders spread across provinces
Each one comes with how Bluebolt Services handles it.
Technicians spread across provinces
Every area has its own team, its own way of communicating and its own reporting.
How Bluebolt Services handles it
One dispatch partner: the brand sends the order, Bluebolt Services assigns the nearest technician with the right skills.
Inconsistent quality
The same product gets installed differently in every place, and customers complain to the brand.
How Bluebolt Services handles it
Every job follows the same process and is signed off with the customer using photos.
Slow order handling
Nobody is sure which stage an order is stuck at, or who has it.
How Bluebolt Services handles it
Every job has a status across five steps, from intake to reconciliation.
Costs that are hard to control
Extra charges at the customer's home have no reference to check against.
How Bluebolt Services handles it
Service fees are set by contract; parts follow a published reference price list.
SLAs you cannot measure
You promise customers a timeframe but have no data to check it.
How Bluebolt Services handles it
Each job's timestamps are recorded so they can be checked against the regional SLA.
Scale and commitments
60 min
Appointment confirmed within
Maximum committed time from receiving an order to contacting the customer to confirm the installation slot
SLA
Time commitments by region
Three milestones a brand needs to measure on every job: appointment confirmation, installation completion and installation fault fixes.
| Milestone | Inner Ho Chi Minh City, Hanoi | Suburban Ho Chi Minh City, Hanoi | Other provinces | Special areas |
|---|---|---|---|---|
| Appointment confirmed with the customerAfter the order is received | 60 minutes | 60 minutes | 60 minutes | 60 minutes |
| Installation completedFrom confirmed delivery | 24 hours | 36 hours | 48 hours | 48 hours |
| Installation fault fixedTechnician sent to fix it | 12 hours | 24 hours | 24 hours | 36 hours |
Notes
- Special areas are Tuyen Quang, Lao Cai, Dien Bien, Lang Son, Son La, Cao Bang, Gia Lai and Dak Lak provinces; part of Lam Dong (the former Lam Dong and Dak Nong) and Quang Ngai (the former Kon Tum); and the Phu Quoc special zone. Installation there takes up to 48 hours.
- Warranty visits take place 08:00–17:00, Monday to Friday.
Order intake hours:Monday – Saturday: 09:00–16:00
Process
From brand order to reconciliation in five steps
Every job goes through the same five steps, so the brand always knows where an order is and who has it.
00Customer purchaseTrigger: The customer buys an appliance from a brand, marketplace or retail chain. This triggers the job; Bluebolt Services is not involved yet.
Step 01: Order intake
Brand or retailer → Bluebolt ServicesInstallation orders enter Bluebolt Services' system through the channel agreed with the brand or retailer.
Step 02: Technician dispatch
Bluebolt ServicesThe system assigns the nearest technician with the right skills and an open slot.
Step 03: Appointment confirmation
Technician ↔ customerThe technician calls the customer to confirm the time and address.
Step 04: Installation and sign-off
Technician + customerThe technician installs and test-runs the unit, then signs off with the customer using photos in the app.
Step 05: Reconciliation and warranty
Bluebolt Services → brand or retailer, customerBluebolt Services reports to and reconciles with the brand or retailer. The customer registers the installation warranty.
Reconciliation and invoicing
Two payments, kept separate from the start
An installation job carries a service fee between the brand and Bluebolt Services, and may also involve extra parts at the customer's home. The two follow separate paths.
Extra parts on site
Paid by the customer directly to the technician
- Covers
- Copper pipe, cable, drain pipe and brackets when more are needed
- Price
- Based on the published reference parts prices
- Agreement
- Between the customer and the technician, on site
Comparison
In-house team, local contractors or Bluebolt Services
No single approach suits every brand. The table compares the three against the same criteria.
| Criterion | In-house team | Local contractors | Bluebolt Services |
|---|---|---|---|
| Coverage | Only where your own team is based | One contract and one contact per province | One contract for every province with technicians in the network |
| Fixed costs | Salaries, training, tools and vehicles for the whole team | Low, but rates differ from place to place | Pay per job, at the rates set in your contract |
| Quality control | You design and audit your own process | Every contractor works differently and is hard to audit | One shared five-step process with photo sign-off |
| Order tracking | Depends on your internal tools | By phone and chat messages | Every job has a status in the dispatch system |
| Reconciliation and paperwork | Payroll, insurance and tax for every technician | Many contacts, many invoices | One point of reconciliation, with service fees and parts kept separate |
| Adding a new province | Hire and train new technicians | Find and vet a new contractor | Use technicians already in the network where the province is covered |
FAQ
Questions brands often ask
How does a brand send installation orders to Bluebolt Services?
Through the channel both sides agree on when signing the contract. The exact channel is settled during the demo.
Which appliances does Bluebolt Services install?
Wall-mounted and ceiling cassette air conditioners; washing machines, dryers and refrigerators; wall-mounted TVs, induction hobs, cooker hoods, water purifiers and water heaters; robot vacuums.
See the service catalogueDoes Bluebolt Services have technicians in our provinces?
Check the province table on the Network page, or send us the list of provinces you need and the sales team will confirm.
Installation network across all 34 provinces
See the network by provinceWho is responsible for faults after installation?
Responsibilities are set out in the contract: product faults and installation faults follow two separate processes.
Product and component faults are handled by the brand under its own warranty process; faults caused by a Bluebolt Services technician's installation or repair work are fixed by Bluebolt Services.
Faults that need joint handling: once Bluebolt Services and the brand have confirmed the findings, the technician of whichever party is on site fixes the problem for the customer; costs are reconciled as agreed.
How long is the installation warranty?
The warranty period depends on the type of service and is set out in the warranty policy.
New installations carry a 2-month workmanship warranty from sign-off
Read the warranty policyHow are extra parts charged, and are they invoiced?
The customer and the technician agree on site using the reference parts prices, and the customer pays the technician directly.
See reference parts pricesWhere can a brand follow the progress of its orders?
Every job has a status across the five steps, plus sign-off photos. How reports reach the brand is agreed in the contract.
Get started
See how Bluebolt Services handles an installation job in 30 minutes
Tell us your product category, monthly order volume and the provinces you need covered. The sales team will contact you to schedule the demo and prepare a quote.
Contact our sales team
Call the hotline or send an email and our sales team will advise you and send a contract quote.