Services
Air conditioner installation
Wall-mounted and ceiling cassette units for brand, marketplace and retail orders: site survey, tidy pipe runs, vacuuming and a test run before sign-off.
- Technical faults and workmanship errors made by Bluebolt Services technicians are covered free of charge.
Scope
Appliances and scope of work
Wall-mounted air conditioners
Indoor unit on the wall, outdoor unit outside on a bracket or on the roof.
Ceiling cassette air conditioners
Indoor unit built into the ceiling; the ceiling and pipe route are surveyed first.
What the technician does on site
Survey the site and agree with the customer where the indoor and outdoor units and the pipe run go.
Hang the indoor unit with enough clearance below the ceiling for return air; place the outdoor unit somewhere ventilated and sheltered, with room to shed heat.
Run the copper pipe, power cable and drain pipe neatly, with as few joints and bends as possible and enough fall on the drain.
Vacuum the pipework before opening the refrigerant valves.
Connect power to a dedicated circuit breaker with correctly sized cable.
Test-run the unit and check cooling, water leaks, gas leaks and noise; show the customer how to use it and sign off with photos.
Included and excluded
What the installation fee covers
Included
- Labour to install the indoor and outdoor units within the standard scope
- Vacuuming and a gas leak check
- A test run and a handover to the customer
- Photo sign-off with the customer
- Cleaning up the work area before handover
Not included, charged or handled separately
- Extra parts: insulated copper pipe, power cable, drain pipe and brackets when more are needed
- Difficult positions, such as working at height or without safe access: agreed with the customer before work starts
- Product or component faults: covered by the manufacturer's warranty
Warranty
Installation warranty
The service warranty covers faults caused by the installation work. Product faults are covered by the manufacturer's warranty.
| Item | Commitment |
|---|---|
| Warranty: new installation | 2 months from sign-off |
| Warranty: repair or part replacement | 3 months from sign-off |
| Warranty: cleaning and servicing | 1 month from sign-off |
| Installation fault response time | 24 business hours in inner Ho Chi Minh City and Hanoi, 36 business hours elsewhere |
| Repair request response | Within 24 business hours of receipt |
| Fixing faults caused by Bluebolt Services | Usually within 24–48 hours of identifying the cause |
Under the current policy
- Technical faults and workmanship errors made by Bluebolt Services technicians are covered free of charge.
- Product and component faults are handled by the brand under its own warranty process; faults caused by a Bluebolt Services technician's installation or repair work are fixed by Bluebolt Services.
- Not covered: normal wear, misuse, unstable power supply, natural disasters, fire, force majeure, work by a third party not appointed by Bluebolt Services, and materials the customer bought themselves.
Process
Every job goes through five steps
00Customer purchaseTrigger: The customer buys an appliance from a brand, marketplace or retail chain. This triggers the job; Bluebolt Services is not involved yet.
Step 01: Order intake
Brand or retailer → Bluebolt Services
Installation orders enter Bluebolt Services' system through the channel agreed with the brand or retailer.
Step 02: Technician dispatch
Bluebolt Services
The system assigns the nearest technician with the right skills and an open slot.
Step 03: Appointment confirmation
Technician ↔ customer
The technician calls the customer to confirm the time and address.
Step 04: Installation and sign-off
Technician + customer
The technician installs and test-runs the unit, then signs off with the customer using photos in the app.
Step 05: Reconciliation and warranty
Bluebolt Services → brand or retailer, customer
Bluebolt Services reports to and reconciles with the brand or retailer. The customer registers the installation warranty.
FAQ
Frequently asked questions
Why does the pipework need to be vacuumed?
Vacuuming removes air and moisture from the pipes, prevents refrigerant blockages and helps the compressor last longer. Skip it and the unit tends to lose cooling after a while.
Why shouldn't the pipe run be too short or have sharp bends?
Pipes that are too short, sharply bent or joined in many places make the unit cool poorly, use more power and leak refrigerant more easily. The minimum length depends on each brand's guidelines.
How are extra parts charged?
The customer and the technician agree on site using the reference parts prices, and the customer pays the technician directly.
See reference parts pricesWhat should the customer prepare before the technician arrives?
A power supply, clear access and a safe work area, plus someone on hand to check and sign off the work when it is done.
How long is the installation warranty?
The warranty period depends on the type of service and is set out in the warranty policy.
New installations carry a 2-month workmanship warranty from sign-off
Read the warranty policyOther services
- Appliance installation
Washing machines, dryers, refrigerators, wall-mounted TVs, induction hobs, cooker hoods, water purifiers and water heaters.
- Scheduled maintenance
Scheduled air conditioner cleaning and checks for store chains and offices, with photo records.
- Robot vacuum installation
Dock placement, Wi-Fi and app connection, first home mapping and a handover to the customer.
Get started
Need air conditioners installed for your orders?
Tell us the number of units, their capacity and the provinces involved. The sales team will quote under a contract.