Services
Appliance installation
Washing machines, dryers, refrigerators, wall-mounted TVs and kitchen appliances: securely installed, safely connected, test-run and explained to the customer.
- Technical faults and workmanship errors made by Bluebolt Services technicians are covered free of charge.
Scope
Appliances and scope of work
Washing machines and dryers
Remove the transit bolts, level the feet, connect the water supply and drain, and fit the earth wire.
Refrigerators
Level the unit, leave space for heat to escape, and check the power supply and earthing.
Wall-mounted TVs
Drill the wall, fit a fixed, tilting or swivel bracket, connect to the network and set the viewing angle.
Induction hobs and cooker hoods
Connect a power supply rated for the appliance, secure it firmly and test-run it.
Water purifiers and water heaters
Connect the water lines, check for leaks, and wire and earth the unit safely.
What the technician does on site
Check the position, power supply, water supply and drain before starting.
Install, level and secure the appliance firmly.
Connect power and water to the brand's guidelines; fit an earth wire on appliances that use water.
Test-run the appliance, show the customer how to use it and sign off with photos.
Included and excluded
What the installation fee covers
Included
- Labour to install and connect within the standard scope
- A test run and a handover to the customer
- Photo sign-off with the customer
- Cleaning up the work area before handover
Not included, charged or handled separately
- Extra parts: supply and drain hose extensions, power cable and brackets when more are needed
- Difficult positions: agreed with the customer before work starts
- Product or component faults: covered by the manufacturer's warranty
Warranty
Installation warranty
The service warranty covers faults caused by the installation work. Product faults are covered by the manufacturer's warranty.
| Item | Commitment |
|---|---|
| Warranty: new installation | 2 months from sign-off |
| Warranty: repair or part replacement | 3 months from sign-off |
| Warranty: cleaning and servicing | 1 month from sign-off |
| Installation fault response time | 24 business hours in inner Ho Chi Minh City and Hanoi, 36 business hours elsewhere |
| Repair request response | Within 24 business hours of receipt |
| Fixing faults caused by Bluebolt Services | Usually within 24–48 hours of identifying the cause |
Under the current policy
- Technical faults and workmanship errors made by Bluebolt Services technicians are covered free of charge.
- Product and component faults are handled by the brand under its own warranty process; faults caused by a Bluebolt Services technician's installation or repair work are fixed by Bluebolt Services.
- Not covered: normal wear, misuse, unstable power supply, natural disasters, fire, force majeure, work by a third party not appointed by Bluebolt Services, and materials the customer bought themselves.
Process
Every job goes through five steps
00Customer purchaseTrigger: The customer buys an appliance from a brand, marketplace or retail chain. This triggers the job; Bluebolt Services is not involved yet.
Step 01: Order intake
Brand or retailer → Bluebolt Services
Installation orders enter Bluebolt Services' system through the channel agreed with the brand or retailer.
Step 02: Technician dispatch
Bluebolt Services
The system assigns the nearest technician with the right skills and an open slot.
Step 03: Appointment confirmation
Technician ↔ customer
The technician calls the customer to confirm the time and address.
Step 04: Installation and sign-off
Technician + customer
The technician installs and test-runs the unit, then signs off with the customer using photos in the app.
Step 05: Reconciliation and warranty
Bluebolt Services → brand or retailer, customer
Bluebolt Services reports to and reconciles with the brand or retailer. The customer registers the installation warranty.
FAQ
Frequently asked questions
Why does a washing machine need an earth wire?
A washing machine uses water and electricity in a damp environment. Without an earth wire, the casing can become live and give an electric shock.
Do the transit bolts need to come out when installing a washing machine?
Yes. The bolts that hold the drum in transit must be removed before the machine is plugged in; left in place, they make the machine shake violently and damage the drum suspension.
What is needed to wall-mount a TV?
Pick a load-bearing wall near a power socket and a network point. The technician checks the wall and advises on the bracket type before drilling.
How long is the installation warranty?
The warranty period depends on the type of service and is set out in the warranty policy.
New installations carry a 2-month workmanship warranty from sign-off
Read the warranty policyOther services
- Air conditioner installation
Wall-mounted and ceiling cassette units: site survey, vacuuming and a test run before sign-off.
- Scheduled maintenance
Scheduled air conditioner cleaning and checks for store chains and offices, with photo records.
- Robot vacuum installation
Dock placement, Wi-Fi and app connection, first home mapping and a handover to the customer.
Get started
Need appliances installed for your orders?
Send the list of appliances, volumes and provinces involved. The sales team will quote by appliance group.