Services
Robot vacuum installation
Place the charging dock, connect the app, run the first home mapping and show the customer how to use their robot vacuum.
- Technical faults and workmanship errors made by Bluebolt Services technicians are covered free of charge.
Scope
Appliances and scope of work
Robot vacuums and mops
Models controlled through a smartphone app.
Smart home devices
Set up as listed in the contract with the brand.
What the technician does during installation
Choose an open spot for the charging dock near a power socket, with clear space in front.
Connect the robot to Wi-Fi and to the brand's app on the customer's phone.
Run the first mapping of the home and set no-go zones and a cleaning schedule.
Show the customer how to clean the brushes, dust bin and mop, and how to update the software.
Included and excluded
What the installation fee covers
Included
- Dock placement, app connection and first mapping
- A handover on use and basic upkeep
- Photo sign-off with the customer
Not included, charged or handled separately
- Installing or repairing the home Wi-Fi network
- Product or component faults: covered by the manufacturer's warranty
Warranty
Installation warranty
The service warranty covers faults caused by the installation work. Product faults are covered by the manufacturer's warranty.
| Item | Commitment |
|---|---|
| Warranty: new installation | 2 months from sign-off |
| Warranty: repair or part replacement | 3 months from sign-off |
| Warranty: cleaning and servicing | 1 month from sign-off |
| Installation fault response time | 24 business hours in inner Ho Chi Minh City and Hanoi, 36 business hours elsewhere |
| Repair request response | Within 24 business hours of receipt |
| Fixing faults caused by Bluebolt Services | Usually within 24–48 hours of identifying the cause |
Under the current policy
- Technical faults and workmanship errors made by Bluebolt Services technicians are covered free of charge.
- Product and component faults are handled by the brand under its own warranty process; faults caused by a Bluebolt Services technician's installation or repair work are fixed by Bluebolt Services.
- Not covered: normal wear, misuse, unstable power supply, natural disasters, fire, force majeure, work by a third party not appointed by Bluebolt Services, and materials the customer bought themselves.
Process
Every job goes through five steps
00Customer purchaseTrigger: The customer buys an appliance from a brand, marketplace or retail chain. This triggers the job; Bluebolt Services is not involved yet.
Step 01: Order intake
Brand or retailer → Bluebolt Services
Installation orders enter Bluebolt Services' system through the channel agreed with the brand or retailer.
Step 02: Technician dispatch
Bluebolt Services
The system assigns the nearest technician with the right skills and an open slot.
Step 03: Appointment confirmation
Technician ↔ customer
The technician calls the customer to confirm the time and address.
Step 04: Installation and sign-off
Technician + customer
The technician installs and test-runs the unit, then signs off with the customer using photos in the app.
Step 05: Reconciliation and warranty
Bluebolt Services → brand or retailer, customer
Bluebolt Services reports to and reconciles with the brand or retailer. The customer registers the installation warranty.
FAQ
Frequently asked questions
What Wi-Fi does the robot need?
The robot needs a stable Wi-Fi signal at the dock and in the rooms it cleans. The technician checks the connection during setup; adding network equipment is outside the service scope.
Whose name should the app account be in?
The account is best kept in the customer's name, with the customer signing in on their own phone.
How long is the installation warranty?
The warranty period depends on the type of service and is set out in the warranty policy.
New installations carry a 2-month workmanship warranty from sign-off
Read the warranty policyOther services
- Air conditioner installation
Wall-mounted and ceiling cassette units: site survey, vacuuming and a test run before sign-off.
- Appliance installation
Washing machines, dryers, refrigerators, wall-mounted TVs, induction hobs, cooker hoods, water purifiers and water heaters.
- Scheduled maintenance
Scheduled air conditioner cleaning and checks for store chains and offices, with photo records.
Get started
Need robot vacuums installed for your customers?
Tell us the product line, volumes and the provinces you serve. The sales team will get back to you.